1. Who We Are
This Privacy Policy explains how Fox 3 Lodging LLC, doing business as TDY Hero ("TDY Hero", "we") collects, uses and shares personal information when you use tdyhero.com and its dashboards. Questions: support@tdyhero.com or 4516 E Hwy 20, Suite 3013, Niceville, FL 32578.
2. What We Collect
- What you give us: name, email, phone, rank or agency if you choose to share it, base, travel dates, budget, housing needs, pets and family size, and messages to us.
- For a stay: your orders or other proof of travel where needed, ID details, signed agreements, and the property address.
- For Hosts: property details, photos, ownership or management documents, and payout details.
- For affiliates: payout details and tax forms.
- Payments: card and bank details are entered with Stripe and held by Stripe. We see only the last four digits, the card type and the payment status. If you are paid through PayPal, we keep only your PayPal email.
- Automatically: pages visited, device and browser type, IP address and approximate location, collected with cookies and similar tools (see our Cookie Policy).
3. How We Use It
- Match Clients with properties and Hosts with Clients.
- Prepare agreements, collect payments, pay Hosts and pay affiliates.
- Send emails and, with your consent, text messages about your account, requests, bookings and payments.
- Check for fraud and keep the Platform safe.
- Understand how the site is used and improve it.
- Send updates and offers by email, which you can stop at any time with the unsubscribe link.
- Meet legal, tax and accounting duties.
4. Who We Share It With
- Hosts and Clients: the details needed to set up and carry out a stay.
- Service providers who work for us, such as Stripe and PayPal (payments), BoldSign (signing), our email and text message providers, our customer records system, our website and database hosts, and Google Analytics. They may use your information only to provide their service.
- Affiliates: only whether a referral led to a purchase, not your full details.
- Legal reasons: when the law requires it, or to protect rights and safety.
- Business changes: if our business is sold or reorganized.
We do not sell your personal information, and we do not share it for other companies' advertising.
5. Text Messages
Mobile numbers and text message consent are not shared with anyone for their own marketing. Reply STOP to stop texts.
6. Cookies
We use cookies to keep you signed in, credit affiliate referrals and measure how the site is used. Our Cookie Policy lists each one and how to control them.
7. How Long We Keep It
We keep account information while your account is open. We keep signed agreements, payment records and tax records for 7 years, as needed for legal and accounting reasons. Other information is deleted or made anonymous when no longer needed.
8. Your Choices and Rights
You can see and update most of your information in your dashboard. You can ask us to send you a copy of your information, correct it, or delete it, by emailing support@tdyhero.com. We will verify your request and reply within 45 days. Some records, such as signed agreements and payment records, may have to be kept by law. Residents of some states, such as California, have extra rights under their state laws, and we will honour them. We will not treat you differently for using your rights.
9. Security
We protect information with access controls, encryption in transit and limited staff access. No system is completely secure. If a breach affects you, we will tell you as the law requires.
10. Children
The Platform is not for anyone under 18, and we do not knowingly collect information about children, other than family size or children's ages you choose to share for a housing request.
11. Changes
If we make a significant change to this policy, we will email you or show a notice in your dashboard before it takes effect, and update the "Last updated" date.