1. About These Terms
These Client Terms apply to you if you look for housing through TDY Hero (a "Client"). They are an agreement between you and Fox 3 Lodging LLC, doing business as TDY Hero ("TDY Hero") and apply together with the Terms of Use and any Client Agreement you sign. Your signed Client Agreement controls if it says something different.
2. Housing Requests
When you send a housing request, we create a Client account for you and email you a link to set your password. We will look for properties that fit your dates, base, budget and needs, and send you suitable options. Sending a request is free and does not commit you to a stay.
We cannot promise that a suitable property is available, or by a certain date. You choose whether to accept any property we suggest.
3. Booking a Stay
To book, you sign a Client Agreement online through the Platform. The Host signs a matching agreement. A copy is emailed to you and kept in your dashboard.
You may be asked for your orders, ID or other details to confirm the stay. We share them only with the Host and only as needed for the stay.
Your stay is a fixed-term rental, not a hotel booking. It does not renew automatically. If you want to stay longer, tell us at least 30 days before your end date.
Hosts you met through TDY Hero. If you rent from, or do any other business with, a Host you met through TDY Hero, including a later stay, an extension or renewal, or a different property of the same Host, it must be set up through TDY Hero with a Client Agreement signed through the Platform, and you pay through the Platform, as set out in section 13 of the Terms of Use. This applies even if you and the Host arrange it outside TDY Hero and its Platform, for example directly with each other, by phone, text, email, social media or in person, and it applies for 12 months after your last stay with that Host or your introduction through TDY Hero. Do not agree to pay the Host directly. Our help with deposits, payments and military orders covers only stays set up through TDY Hero.
4. What You Pay
- Deposit and first payment. You pay the refundable security deposit, and any pet fee and cleaning fee, when you sign. Pet and cleaning fees are not refundable. Stays of 45 days or less pay the cleaning fee before move-in.
- Monthly rent. Rent for each month is due by the 24th of the month before.
- How to pay. Pay by card or bank payment (ACH) through Stripe in your dashboard. Cards carry a processing fee shown before you pay, currently 3.95% + $0.10. Bank payments carry a flat processing fee of $5.00.
- Autopay. Autopay is on by default once you save a payment method. You authorize us to charge your saved payment method on each due date for the amount shown in your dashboard. We email you before each charge. You can turn autopay off at any time in your dashboard.
- Late payments. If your Client Agreement includes a late fee, rent or another charge paid late adds $5 per day. Late fees apply to Clients only.
- Receipts. A receipt for every payment is kept in your dashboard.
5. Deposits
TDY Hero collects your security deposit and sends it to the Host. We do not hold it. The Host is required to return the deposit directly to you after you move out, less any lawful deductions for damage or unpaid amounts, as your agreement and local law require. Questions about deductions are settled between you and the Host, and we will help where we can.
6. Military Orders
If you receive permanent change of station (PCS) orders, temporary duty assignment (TDY) orders, official military school orders, deployment orders, or another qualifying change to your military status or duty location, you may end your stay early without penalty as allowed by the Servicemembers Civil Relief Act (SCRA). Send a copy of your orders to support@tdyhero.com with your move-out date. Rent is prorated to that date and your deposit is returned, less lawful deductions. Questions about the SCRA can be checked at https://scra.dmdc.osd.mil/scra/#/home.
7. Ending a Stay Early for Other Reasons
Your stay is a commitment for the full term. Leaving early, returning keys or staying elsewhere does not by itself end the agreement or what you owe. An early end must be agreed by the Host in writing or allowed by law. Prepaid rent for unused nights is not automatically refunded, and your deposit may be kept in whole or in part, as your agreement and the law allow.
If something is wrong with the property, tell the Host and us right away and give the Host a fair chance to fix it before moving out or withholding rent.
8. Lodging Tax
In some places, service members on official orders, or stays of 30 days or more, do not owe lodging or occupancy tax. If you give us a copy of your orders, we will share them with the Host to apply any exemption that local law allows. Whether an exemption applies depends on the local rules.
9. Your Conduct
Treat the property, the Host and neighbours with respect. Follow the house rules in your agreement, and do not let more people stay, or bring pets, beyond what your agreement allows. You are responsible for damage caused during your stay beyond normal wear and tear.
10. TDY Hero's Role
The Host, not TDY Hero, owns or manages the property and is responsible for its condition. TDY Hero arranges the agreements and collects payments as the Host's limited payment collection agent, as set out in the Terms of Use. The disclaimers, limits on liability, dispute steps (including arbitration) and Florida governing law in the Terms of Use apply to these Client Terms. Clients can call us at 866-405-3693 or email support@tdyhero.com.